Refund policy
Return & Refund Policy – Spice And Grains
At Spice And Grains, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a 14-Day Easy Return Policy to ensure your shopping experience remains worry-free.
Return Conditions:
-
Returns are accepted within 14 days of the delivery date.
-
Products must be unused, unopened, and in their original packaging.
-
A valid proof of purchase (order number or receipt) is required.
Non-Returnable Items:
-
Items that have been opened, used, or damaged after delivery.
-
Custom spice blends or special orders unless damaged or defective.
How to Request a Return:
-
Email us at sgfoodspk@gmail.com within 14 days of receiving your order.
-
Mention your Order Number, the item(s) you'd like to return, and the reason.
-
Our team will guide you through the return process and provide you with the return address.
Refund Process:
-
Once we receive and inspect the returned item(s), we will notify you.
-
Approved refunds will be processed within 5–7 working days via your original payment method.
Return Shipping:
-
Customers are responsible for return shipping unless the item was defective or incorrect.