Shipping Policy – Spice And Grains
At Spice And Grains, we are committed to delivering your order quickly, safely, and affordably. Please read our shipping policy carefully to understand how and when your items will be delivered.
1. Order Processing Time
2. Delivery Time
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Islamabad & Rawalpindi: 1-2 working days
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Other Major Cities: 2-4 working days
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Remote Areas: 4-6 working days (subject to courier coverage)
3. Shipping Charges
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We offer Free Delivery on orders above a certain amount (as specified on our homepage or during checkout).
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For smaller orders, shipping charges may apply and will be calculated at checkout based on your location.
4. Order Tracking
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Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp.
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You can use the provided link to monitor the status of your parcel.
5. Delivery Partners
We work with trusted courier partners such as TCS, Call Courier, and Leopards to ensure timely and safe delivery across Pakistan.
6. Incorrect Address or Delivery Failure
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Please ensure your shipping address and contact details are accurate when placing the order.
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Spice And Grains will not be responsible for delays or loss due to incorrect information provided by the customer.
7. Damaged or Missing Items
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If your parcel arrives damaged or items are missing, please contact us within 24 hours with pictures and your order number.
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We will investigate and resolve the issue promptly.
8. Contact Us
For any questions related to shipping, feel free to reach out:
Email: sgfoodspk@gmail.com
Phone: 051-4444057
WhatsApp: 0336-4444057
Address: Shop No B21/22, Latif Plaza, Sabzi Mandi, Islamabad, Pakistan
